Privacy Policy

We value the trust you place in Herby House. That's why we insist upon your reading these Terms of Use carefully. The Terms and Conditions and policies about Privacy, Fees, Payments, Promotions, Delivery, Returns and Refund together shall form the entire Terms of Use.

1. What is Herby House?

Herby House stands at the forefront of innovation, creativity, and excellence in Information Technology. As a leading solutions provider, we empower global businesses with tailored digital solutions. Built on pillars of knowledge, expertise, and commitment, we're a trusted partner for transformative digital experiences. This company incorporated under the laws of India, having its registered office at 62/D/1, Raja Subodh Chandra Mallick Rd, Santi Pally, Bapuji Nagar, Jadavpur, Kolkata, West Bengal 700032, India ("Company"), operates "www.conocimientoinfotech.com" and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of Home Automation products sold by the Company under the ‘Conocimiento’ brand ("Products") to the users of the Platforms ("Users").

2. What Is This Privacy Policy?

This privacy policy (the “Privacy Policy”), together with the terms of use, describes the Company’s policies and procedures on the collection, use, retention and disclosure of the information provided by Users and Visitors (as defined herein below) of the Platforms. The Company shall not use the User’s information in any manner except as provided under this Privacy Policy. Every User who accesses or uses the Platforms shall be bound by this Privacy Policy.

3. Why This Privacy Policy?

3.1 This Privacy Policy is published pursuant to:

3.1.1. Section 43A of the Information Technology Act, 2000;
3.1.2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);
3.1.3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

3.2 This Privacy Policy sets out the type of information collected from the Users, including the nature of the sensitive personal data or information, the purpose, means and modes of usage of such information and how and to whom the Company shall disclose such information.

4. What Type Of Information Is Covered By This Privacy Policy?

4.1 Personal information is information related to a User, (adult and child) or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, email address, gender or date of birth

4.2 Sensitive personal data or information is such personal information that is collected, received, stored, transmitted or processed by the Company, consisting of: Password; Financial information such as bank account or credit card or debit card or other payment instrument details; Physical, physiological and mental health condition; Sexual orientation; Medical records and history; Biometric information; Any detail relating to the above personal information categories as provided to the Company for providing service; and Any of the information received under above personal information categories by the Company for processing, stored or processed under lawful contract or otherwise.

5. Users Note

5.1. A condition of each User’s use of and access to the Platforms and to other services provided by the Company to Users (collectively referred to as the “Services”), is his/her/its acceptance of the terms of use which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the Terms of Use or this Privacy Policy is advised not to accept the Terms of Use and may leave the Platforms.

5.2. While browsing the Platforms, a User is not required to provide personal information as set out under paragraph 4.1 and paragraph 4.2 until and unless such User chooses to avail or sign up for any of the Services. All the information provided to the Company by a User, including personal information and personally identifiable information, is voluntary. The User has the right to request the withdrawal of his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use. It is the User’s duty to ensure strict caution while giving out any personally identifiable information about himself/herself/itself or his/her family members in use of any of the Services. The Company does not endorse the content, messages or information found in any Services and therefore, the Company specifically disclaims any liability with regard to the Services and any actions resulting from the User’s participation in any Services. As a condition to use the Services, you as a User agree to waive any claims against the Company relating to the same, and to the extent such waiver may be ineffective, you agree to release any claims against the Company relating to the same.

5.3. Users can access, modify, correct and remove the data about him/her/their or his/her/their child which has been collected pursuant to his/her/its decision to become a User. Any grievances in relation to the information shared by the User with the Company may be brought to the attention of grievance officer in accordance with clause 7 of this Privacy Policy.

5.4. For the use of the Services and purchase of Products, you may be required to pay the Company with a credit card, wire-transfer, or debit card through the Company’s third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from the Users’ by the Company’s third-party payment gateway providers will be used only for billing and payment processes. The verification of the Financial Information shall be accomplished only by the User through a process of authentication in which the Company shall have no role to play.

5.5. Personal information, personally identifiable information and / or Financial Information shall be collected by the Company as regular course of Service, without need for further, separate consent from the User (aside from the acceptance of this Privacy Policy, as provided in paragraph 5.1) for one or more of the following reasons:

5.5.1 to identify the User, to understand his/her/its needs and resolve disputes, if any;
5.5.2 to set up, manage and offer products and to enhance the Services to meet the User’s requirements;
5.5.3 to provide ongoing service;
5.5.4 to meet legal and regulatory requirements;
5.5.5 to resolve technical issues and troubleshoot problems;
5.5.6 to aid the Company in collecting monies from Users for transactions carried out on the Platforms;
5.5.7 to keep Users apprised of the Company’s (or third parties’) promotions and offers;
5.5.8 to customize User experience with respect to service;
5.5.9 to detect and protect the Company from error, fraud and other criminal activities;
5.5.10 to enforce the Terms of Use;
5.5.11 other reasons which, prior to being put into effect, shall be communicated to the Users through an update carried out to this Privacy Policy.

5.6. The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While the Company shall make reasonable endeavours to ensure that the User’s personal information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing personal information or Financial Information while using the Services given that the Internet is susceptible to security breaches.

5.7. The Company does not exercise control over the websites displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information or Financial Information from the Users, for which the Company shall not be held responsible or liable. The Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does the Company guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by the Company of such websites, the websites’ provider, or the information on the website.

5.8. The Company has implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Financial Information and personal information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any action of any third parties that receive Users’ personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

5.9. The Company may be required to disclose personal information or Financial Information to governmental institutions or authorities when such disclosure is requisitioned under any law or judicial decree or when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

5.10. All information collected from the Users by the Company is maintained in digital form on servers and/or cloud systems and shall be accessible by certain employees of the Company. The User information may also be converted to physical form from time to time. Regardless of the manner of storage, the Company shall make commercially reasonable endeavours to ensure that the User information is rendered confidential and will disclose User information only in accordance with the terms of this Privacy Policy.

6. Visitors Note

6.1. No personal information or Financial Information is automatically collected from any visitors of the Platforms who are merely perusing or browsing the Platforms (“Visitor”). Nevertheless, the provisions of this Privacy Policy are applicable to Visitors, and Visitors are required to read, understand and accept the privacy statements set out herein, failing which they are required to leave the Platforms immediately.

6.2. A User will not merely be a Visitor if the User has willingly submitted any personal information or Financial Information (including phone numbers, email addresses, responses to surveys, etc.) to the Company through any means, including email, telephone calls, telephonic messaging or while availing or signing-up for the Services. All such Visitors will be deemed to be, and will be treated as Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy shall apply to the User.

6.3. If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Company. All Visitors, however, are encouraged to use the “clear cookies” functionality on their browsers to ensure such clearing or deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the Visitors of the Platforms.

6.4. If you are accessing the Platforms from outside India, it is solely your responsibility to ensure that your access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.

7. Data Retention Policy

7.1 We “Herby House” may retain your Personal Information only as long as we have your consent and/or as long as you are registered on our Platform, and also as required to retain under applicable legal and/or regulatory requirements. The retention of data is reasonably required for the purposes mentioned hereinabove and/or otherwise permitted or required by applicable law and/or regulatory requirements.

8. Feedback Or Concern

For feedback or concern, if any, kindly contact at:

Email Address: connect@conocimientoinfotech.com
Contact no: 98369 83264